Hornbeam Healthcare is the trading name of MP Sales Ltd company. Please be aware that by using this site you are agreeing to the following Terms and Conditions, which take effect on the first day of use of the site. We strive to provide excellence in customer satisfaction at all times. If however, you have any comment or suggestion, please do not hesitate to get in touch.

 

The unauthorised use of the material including reproduction, storage, modification, distribution or publication without the prior written consent of MP Sales Ltd is prohibited. Documents on the site may not be downloaded, altered or adapted for any purpose except for personal, non-commercial use. Equally, MP Sales Ltd does not accept liability for any damages, including, without limitation, indirect or consequential damages, loss of profits, or any damages whatsoever arising out of, or in connection with the use or loss of use of this site.

 

Purchases

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When a customer places an order to one of our sales representatives, the two parties (buyer and seller) will have entered into a legally binding contract. The terms of the contract are set out herewith and in agreeing to buy the goods the customer is accepting these terms. 

 

Delivery

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Once your order has been completed and full payment has been taken, your delivery date will be advised by your sales representative. We aim to deliver all our products within the time advised, however, if there any changes to stock or delivery changes, will contact you immediately to discuss your options.

 

We regret we do not offer the option to collect via our offices as stock is held elsewhere in a secure site.

 

Guarantee/Returns Policy

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We accept returns within 28 days of receipt, only if the item is returned in the same condition as sold and has not been used. We regret we cannot refund used Treat-Eezi products or covers due to hygiene or cross-infection reasons. Due to the nature of our business, we are unable to accept products back that have been used at all and therefore, we do have strict control returns.  We are quick to replace product(s) should any quality/warranty issues arise but cannot refund simply because the product is worn out or of no further use.

 

Cancellation of Orders 

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If a custom product is cancelled but is already being manufactured, we reserve the right to charge the full price for those products and pass on any related expenses, unless we are reasonably able to recover such losses from other sources. Please get in touch to discuss any issues relating to your order (02392 410 100).